By Zach Wallens, Specialist, Global Disclosure & Financial Reporting Services
Whether you’re an account executive at a boutique PR firm or a senior investor relations officer (IRO) for a Fortune 500 company, storytelling is likely among your most fundamental job functions. All companies, regardless of their industry, have long communicated stories to customers, investors, internal stakeholders and media. As we adopt various digital technologies, the platforms on which these narratives are consumed continues to change. To thrive in this evolving environment, we can often learn from those who are truly innovators –business leaders, entertainers or, sometimes, people whose profession falls somewhere in between.Earlier this month I had the opportunity to attend the World Business Forum in New York, where, for two days, thousands of executives from around the globe gathered to absorb knowledge from some of the world’s most renowned innovators. With a lineup of speakers that included Herminia Ibarram the Cora Chaired Professor of Leadership and Learning, and Professor of Organizational Behavior at INSEAD, Carolyn Everson, Facebook’s Vice President, Global Marketing Solutions, Virgin Group founder Richard Branson and award-winning actor Kevin Spacey, the conference certainly provided the audience with thought-provoking business ideas, stories and laughs. The theme of this year’s conference was storytelling – specifically, how and why companies should disseminate their unique, compelling stories.
The event hosted by World of Business Ideas (WOBI), and its speakers lectured about wide-ranging topics, and some, in particular, are of definite interest to Business Wire clients. Here are the top business trends and strategies discussed during the conference:
- Brands must communicate their stories using several platforms and multimedia is no longer optional
Twitter. Facebook. Instagram. news releases. blogs, email campaigns. In today’s business world, nearly all PR and marketing professionals are familiar with these storytelling channels. However, there is a distinct difference between distributing content via various platforms, and having high audience engagement. According to Facebook’s Carolyn Everson, successful brands don’t just tell their stories, they show them to consumers.“Billions of photos are shared and uploaded, now we’re seeing an explosion of video. Eight billion video views a day on Facebook alone. Every time we estimate video growth, we under estimate it,” Everson said. “Brands love to tell their stories through sight, sound and motion.”
Because mobile devices and apps are such an integral part of consumers’ lives and purchasing decisions, companies must also consider how they can integrate these platforms with their core products, Everson said, noting that Facebook now adheres to a “mobile first” philosophy.
Kevin Spacey echoed many of Everson’s points, particularly her message about businesses needing to convey their stories using new platforms. He also stated producing the best content is still the most important.
“What is it that really elevates these companies to be able to hover above the competition? I tell you, it is the story they are able to communicate, and when we tell better stories, our businesses have a better chance to provide a memorable experience and achieve success,” said Spacey, an Academy Award winner and star of Netflix’s first original show, House of Cards.
“The good news is,” Spacey continued, “with the emergence of new tools and new technology, I think there has actually never been a better moment to make vivid stories that stand out from the crowd.
“The storytellers who thrive are the ones who understand how to use these platforms to elevate their stories.”
Storytelling and content creation were two of the major topics throughout the conference, but other presenters, each from a different industry, spoke more about developing a corporate culture, collaboration and philanthropy.
- To build a successful, innovative company, it’s imperative that executives invest in their employees and promote a collaborative work environment.
Mark Bertolini, CEO of Aetna, stated that for organizations to achieve sustainable success, companies must invest in their employees, through salary raises, wellness programs and affordable health benefits.According to Bertolini, human capital is a company’s scarcest resource, and the ability to maintain engaged, front-line employees is vital to success within any industry. This sentiment was reiterated by Walter Isaacson, who has written biographies of Steve Jobs, Benjamin Franklin and Albert Einstein. Jobs, Isaacson said, once told him that the team at Apple was the most important product he ever built.
Isaacson further discussed the lessons he gained writing about the world’s most celebrated innovators, and he centered on the necessity for leaders to encourage collaboration among employees. “Innovation relies on collaboration,” he said. “It takes teams of people, rubbing up against each other, to make true imagination into real innovation.”Several of the speakers, including Richard Branson, said that successful business leaders hire employees who are better than themselves. The Virgin Group founder also wasn’t shy about his hatred of ties, his belief that employees’ dressing comfortably spurs creativity, and that Virgin’s corporate culture is an important part of its achievements.
“All a company is, is a group of people,” Branson said. “What sets Virgin Atlantic off against British Airways is the people on the plane, it’s their attitude. So we try to find leaders from other companies who genuinely love people.”
- To meet climate change and global development goals, the business community must get more involved.
Branson and Everson each spoke extensively about the philanthropic endeavors of Virgin and Facebook, respectively. The business community, Branson said, has made significant progress in its aim to curtail climate change and develop impoverished countries, but much more is still required.“If business people can join with politicians and social workers and adopt programs, and we’ll have enormous fun overcoming those problems, I really do think we can overcome most of the problems of this world so that our children and grandchildren can have as wonderful life as we’ve all had,” he said.
Everson cited Facebook’s internet.org, an initiative to provide internet access to the more than four billion people without it. Solving this problem, she said, would advance education, healthcare and business in developing nations.
“We believe connectivity is also a human right,” Everson said. “Because we can’t leave four billion people behind as we all continue to have access to information at our fingertips.”
You can see why Business Wire was thrilled to be a media sponsor for this event. These business tips and strategies were the main takeaways from the World Business Forum. Most interesting was that even with speakers from highly different industries and backgrounds, many shared similar opinions regarding the importance of storytelling and of embracing new content platforms. This advice holds especially true for PR and IR professionals, who must regularly communicate their companies’ stories, in press releases, videos and/or social posts. Brands are constantly telling stories to a wide array of audiences, and as the event’s speakers stressed, multimedia distributed over multiple platforms is essential for an effective communications strategy.
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